Returns Policy
Return Policy
At Janeiro, we want you to be completely satisfied with your purchase. Please read our return policy carefully before requesting a return.
Returns
We offer a 7-day return window. This means you have 7 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be:
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Unworn and unused
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In its original condition
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With all original tags attached
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Accompanied by proof of purchase or your order number
To request a return, please contact us at shoutus@janeiro.uk within 7 days of receiving your order.
Your return request must include:
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Your order number
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A valid reason for the return
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Photographic evidence if the item is faulty, damaged, or incorrect
Returns sent without prior approval will not be accepted.
Faulty, Damaged or Incorrect Items
Please inspect your order upon arrival.
If you receive an item that is faulty, damaged, or incorrect, contact us immediately at shoutus@janeiro.uk with your order number and clear photographs of the issue.
If your claim is approved, we will provide instructions for returning the item and cover the cost of return shipping.
Change of Mind Returns
We do not accept returns due to change of mind.
Please ensure you review all product information, sizing details, and images carefully before placing your order.
Non-Returnable Items
The following items cannot be returned:
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Sale items
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Underwear
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Socks
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Gift cards (if applicable)
If you are unsure whether your item is eligible for return, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If a return is approved, a refund will be issued in accordance with this policy. If you wish to purchase a different item, a new order must be placed separately.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it.
To qualify, the item must be:
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Unworn and unused
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In its original condition
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With all tags attached
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In its original packaging
Where applicable under law, customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at shoutus@janeiro.uk.
Contact Us
For all return enquiries, please contact: